Digital transformation doesn't have to be a long-term project. For South African retail giant Massmart, moving away from paper-based processes became an urgent priority and Array helped make it happen.
The Challenge
Massmart, one of South Africa's largest retailers, had long planned to modernise its internal workflows by replacing paper forms with digital processes. However, implementing change across a nationwide business presented significant challenges. When COVID-19 accelerated the need for remote working, safer operations, and contactless processes, digital transformation quickly became a business priority.
The Solution
Array worked closely with Massmart to replace manual paperwork with easy to use digital forms and automated workflows. By providing trial access to the platform, managers and employees were able to familiarise themselves with the system while providing valuable feedback. This collaborative approach allowed Array to tailor the solution to Massmart's operational requirements before rolling it out across the business.
Key improvements included:
- Digital forms replacing paper-based workflows
- Faster approvals and information sharing
- Reduced paper usage across stores
- Improved support for remote and socially distanced working
- Ongoing platform updates based on operational feedback
The Results
The move to Array delivered immediate benefits. Paper usage was significantly reduced, business processes became more efficient, and teams could manage workflows digitally from multiple locations. The successful rollout also opened the door for wider digital transformation, with Massmart exploring additional ways to use Array to automate processes, improve productivity, and streamline operations across the business.
Ready to Go Paperless?
Whether you're managing a single site or a nationwide operation, Array helps businesses replace manual paperwork with secure digital workflows. From inspections and approvals to reporting and task management, Array gives your teams the tools they need to work faster, smarter, and more efficiently.
