How to Use Conditional Logic in Array

Make Your Forms, Workflows, and Processes Smarter

If you're already using Array to collect data and manage workflows, you've probably noticed that some forms are more intelligent than others. The difference often comes down to one powerful feature: conditional logic. Conditional logic enables forms, emails, documents, and workflows to automatically respond to user input, creating a more personalized, efficient experience. Instead of overwhelming users with unnecessary questions or requiring manual follow-up actions, Array does the work for you. Let's explore how conditional logic works and how you can use it to simplify your day-to-day operations.

What Is Conditional Logic?

Conditional logic follows a simple principle:

If X happens, then Y happens.

For example:

• If a customer selects "Product Support," show support-related questions.
• If a safety inspection identifies a hazard, automatically notify a supervisor.
• If a form submission is marked as urgent, trigger an immediate email alert.

These automated decision-making rules help create smarter forms and workflows that adapt to each user's unique situation.

Using Conditional Logic in Forms

Have you ever completed a form that felt unnecessarily long because half the questions didn't apply to you? Traditional forms often force users to navigate irrelevant sections, leading to frustration, abandoned submissions, and inaccurate data. Conditional logic solves this problem by displaying only the questions that matter.

Example: Dynamic Safety Inspection Form

Imagine you're creating a workplace safety inspection checklist.

The first question asks:

Which areas require inspection today?

• Electrical Systems
• Fire Safety
• Equipment Maintenance
• Building Structure

If "Fire Safety" is selected, Array automatically displays fire safety questions.

If "Equipment Maintenance" is selected, maintenance-related questions appear instead.

Users only see relevant sections, making forms:

• Faster to complete
• Easier to understand
• More accurate
• Less prone to errors

Benefits of Conditional Logic in Forms

• Reduce form abandonment rates
• Improve submission accuracy
• Create personalized user experiences
• Simplify complex forms
• Capture better-quality data

Using Conditional Logic in Email Automation

Array doesn't stop at smart forms. Conditional logic can also automate your email communications.

Example: Employee Feedback Survey

Suppose you're collecting employee feedback about a new workplace initiative.

One question asks:

Are you satisfied with the new process?

If the answer is "Yes"

Array automatically sends:

• A thank-you email
• A copy of the survey response
• Additional resources or updates

If the answer is "No"

Array automatically sends:

• A follow-up email
• A request for more detailed feedback
• Escalation to the appropriate manager

Instead of manually sorting responses and sending emails, everything happens instantly and automatically.

Benefits of Email Logic

• Save administrative time
• Improve response rates
• Deliver personalized communication
• Ensure important issues are escalated quickly

Using Conditional Logic in Documents

Conditional logic can also transform how you generate documents. Rather than creating multiple versions of the same document, you can create one intelligent template that adjusts automatically.

Example: Insurance Claims

An insurance company may process different types of claims:

• At-fault vehicle accidents
• Not-at-fault vehicle accidents
• Property damage claims
• Catastrophe claims

Using conditional logic, Array can:

• Display different instructions based on claim type
• Insert relevant policy information
• Show appropriate claim forms
• Generate customized customer documents automatically

This reduces manual work while ensuring customers receive accurate information every time.

Benefits of Document Logic

• Eliminate duplicate document templates
• Reduce administrative workload
• Improve consistency and accuracy
• Speed up document generation

Using Conditional Logic in Workflows

One of the most powerful uses of conditional logic is workflow automation. Instead of manually assigning tasks, Array can automatically route work to the correct person or team.

Example: National Maintenance Team

Imagine managing maintenance crews across multiple states.

When a service request is submitted:

• If the location is Texas → assign to the Texas team
• If the location is Florida → assign to the Florida team
• If the request is marked urgent → notify management immediately

No manual intervention required.

Tasks are assigned automatically, reducing delays and improving response times.

Benefits of Workflow Logic

• Automate task assignments
• Reduce bottlenecks
• Improve operational efficiency
• Speed up response times
• Ensure accountability

Why Businesses Use Conditional Logic

Organizations across industries use conditional logic to:

• Improve customer experiences
• Reduce manual processes
• Increase productivity
• Improve data quality
• Automate repetitive tasks
• Accelerate decision-making

Whether you're managing safety inspections, customer surveys, maintenance requests, compliance reporting, or employee onboarding, conditional logic helps your business work smarter.

Getting Started with Conditional Logic in Array

Array makes it easy to add conditional logic to:

• Forms
• Email notifications
• Workflows
• Documents
• Reports

Using a simple visual interface, you can build powerful automation rules without writing code. The result is a more efficient business process that saves time, reduces errors, and delivers better outcomes for both your team and your customers.

Start Working Smarter with Array

Conditional logic is just one of the many ways Array helps businesses automate workflows and improve productivity. By creating intelligent forms, automated communications, and dynamic workflows, you can eliminate repetitive tasks and focus on what matters most.

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